COMPLIANCE PROGRAM POLICIES AND PROCEDURES GUIDELINES
The purpose of this policy is to provide an overview of Nearshore, compliance program’s policies and procedures (the “Compliance Policies”). Nearshore recognizes the importance of conducting business in an ethical, lawful, and socially responsible manner and strives to maintain the highest legal and ethical standards in conducting its business. In developing, implementing, and applying its Compliance Policies, Nearshore is guided by applicable federal and state law, including the U.S. Department of Health and Human Services Office of Inspector General’s seven fundamental elements of an effective compliance program. Compliance Policies empower the Company to foster a culture of compliance while identifying fraud and abuse risk areas. The Company is dedicated to implementing polices through training and education, auditing and monitoring, anonymous reporting, investigations, corrective action and discipline when necessary.
Nearshore expects all Company employees, directors, management, and individuals contracted by the Company to provide staffing support or related services directly to Nearshore customers (collectively, “Personnel”) to comply with all Nearshore Compliance Policies. The Compliance Policies is made available to all Personnel and an effective line of communication is continuously established and refined for all Personnel. The Company’s Non-Retaliation and Non-Retribution Policy and Compliance Hotline Policy establishes protections for, and extensive lines of communications permitting, anonymous reporting of noncompliance with these Compliance Policies and applicable laws in order to support an effective compliance program.
Nearshore is currently operationalizing a corporate affiliate dedicated exclusively to healthcare related staffing services. While independent policies and procedures governing its operations remain under development, those policies and procedures listed herein and expressly referencing this Wrapper Policy shall exclusively govern operations related to Company Personnel involved in healthcare services, providing services in any healthcare setting, or on behalf of, or for the clinical benefit of, healthcare providers or their designees.
II. COMPLIANCE POLICIES OVERVIEW
The Company’s Compliance Policies supplement and conform to its Code of Business Conduct and Ethics. The Compliance Officer (“CO”) and Compliance Committee (“CC”) are tasked with enforcing these policies where applicable, as well as updating them as necessary. Policies generally fall into three categories: (i) Program Structure and Operations; (ii) Employee/Personnel Conduct; and (iii) Data Privacy and Security. These categories of Compliance Policies are designed to overlap and compliment one another in order to establish a robust set of expectations and practices for all Personnel.
PROGRAM STRUCTURE AND OPERATIONS
|Policy Name||Policy Description|
|Excluded Individuals and Entities Policy||Establishes procedures for determining whether potential and current Personnel are excluded from participation in federal health care programs.|
|Compliance Committee Charter||Establishes CC which is responsible for providing oversight and governance of compliance related matters, supporting the CO in the development, implementation, monitoring and maintenance of the Company’s compliance program.|
|Appointment of the Compliance Officer Policy||Establishes the appointment of a CO who is responsible for the development, implementation, and maintenance of Nearshore Compliance Policies, and monitoring and promoting compliance at Nearshore.|
|Investigating and Responding to Compliance Issues Policy||Establishes processes for investigating suspected instances of noncompliance with Company policies or law, and procedures for responding/correcting.|
|Monitoring and Auditing Policy||Provides processes for systematic and routine monitoring and auditing of Company operations to ensure compliance with these policies and applicable laws.|
|Background Check Policy||Describes safeguards for onboarding Personnel to ensure alignment with the Company’s mission and commitment to compliance.|
|Equal Opportunity Employment Policy||Describes Company’s position prohibiting discrimination in the workplace and employment.|
|Annual Compliance and Risk Assessment Review||Establishes processes for annual monitoring of Company’s compliance program effectiveness and identification of areas for improvement.|
|Responding to Government Investigations/ Search Warrant Policy||Establishes a process for responding to government (including police or regulatory) investigations.|
|Non-Retaliation and Non-Retribution Policy||Establishes procedures to ensure Personnel can report fraudulent activity or any related compliance concerns without fear of retaliation or intimidation.|
|Nearshore Code of Business Conduct and Ethics Policy||Sets forth anonymous avenues for Personnel and third-parties to communicate alleged instances of misconduct to the Compliance Department.|
|Compliance Program Policies and Procedures Guidelines||Establishes an overview of all Company Compliance Policies.|
|Business Continuity Plan||Establishes procedures to ensure continuance of normal operations, in the event of an unexpected event that impairs a material business function.|
|Customer Contract Management Policy||Provides an overview of the Company’s customer contracting processes and requirements for executing new customer contracts, contract amendments, and associated approval thresholds|
EMPLOYEE / PERSONNEL CONDUCT
|Record Retention Policy and Schedule||Establishes requirements for maintenance and destruction of Company and related customer records.|
|Fraud, Waste, and Abuse Policy||Describes applicable laws governing fraud, waste, and abuse of government funding and safeguards/instructions for compliance.|
|Compliance and Training Policy||Establishes procedures to ensure the Company provides regular education and training program on its Compliance Policies.|
|Anti-Harassment and Non-Discrimination Policy||Provides Company’s expectations and requirements that business is conducted in a manner fostering community expectations.|
|Workplace Violence Policy||Establishes guidance to prevent violence in the workplace.|
|Healthcare Conflicts of Interest Policy||Establishes Company requirements for interactions with pharmaceutical, medical device, and similarly-situated manufacturers and business partners.|
DATA PRIVACY AND SECURITY
|HIPAA Policy Manual||Establishes procedures to ensure compliance with HIPAA.|
III. CONFLICTS OF AUTHORITIES
Nearshore’s Compliance Policies supplement (and do not replace) laws, regulations and government rules. As a general matter, laws, regulations, and other government rules control over the standards set forth in the Compliance Policies unless the Compliance Policies impose stricter requirements than these authorities. Questions regarding the application of any laws, regulations, or government rules may be directed to Nearshore’s Compliance and Legal Department as appropriate. Compliances Policies are reviewed at minimum annually to accommodate for updates to federal and state laws.
IV. QUESTIONS RELATING TO INSIGHT GLOBAL’S COMPLIANCE POLICIES
The Compliance Policies do not address every situation that may arise. The absence of a specific guideline, however, does not relieve Nearshore’s Personnel of the responsibility for operating with the highest ethical standards of business conduct. Any questions concerning the Compliance Policies or any other legal or business ethics matter not specifically addressed in the Compliance Policies should be directed to the Compliance and Legal Department.
For more information, go to our Corporate Ethics Hotline.
This policy is approved by the Compliance Officer and/or the Compliance Committee. Maintenance of this policy will be the responsibility of the Compliance Committee in coordination with the Compliance Officer. The chart above is updated regularly to account for any recent changes or updates to Nearshore Compliance Policies.
Diversity, Equity & Inclusion
Media and Telecom
Corporate Ethics Hotline
Anti Racism Statement
Compliance Program Policies
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