Azure System Engineer

The candidate will be responsible for supporting an  Azure AVD and SCCM environment. You must have a strong technical background and strong process focus on managing the end point systems and associated technologies listed below.

PREFERENCE:

• Based in LATAM
• Level of English: C1+

RESPONSIBILITIES

• Drive to deliver technology and products in the roadmap on schedule and with the highest quality.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence and performance.
• Provide last tier support for operations and support teams, including root cause analysis and preventative analysis.
• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management.
• Partner with Engineering teams to develop solutions.
• Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, monitor VM performance.
• Develop automated solutions for deploying software packages, application patches/updates and workstation images.
• Engineer and support multiple Windows desktop images.
• Manage the entire lifecycle of our global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Monitor and address alerts from desktops using CyberArk.
• Manage and support PXE environment 1E products.
• Provide level 3 support for escalated end user issues.
• Manage Microsoft and 3rd party patch deployments.
• Package, test and deploy new applications as needed.
• impact the team and our End User Computing environment.
• Maintain and expand existing Knowledge Base.
• Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services.

SKILLS

• Managing a CDI environment (Azure Virtual Desktop preferred)
• Expert with SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.

TECHNICAL QUALIFICATIONS

• Desktop support experience in an enterprise environment.
• Experience with Windows 7/10, Active Directory Structure, and Managing Group Policies.
• Experience developing and testing software packages using Install shield or equivalent.
• Skills managing a CDI environment (Azure Virtual Desktop preferred)
• Expert with SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.
• Expert End Point Protection Engineering.
• 5 years’ experience with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
• Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
• Basic Database Administration experience, particularly in SQL Server.

EDUCATION REQUIREMENTS

• Bachelor’s degree from an accredited college or university.
• 5 years of experience in System Engineer